Director of Inside Sales

United Utility Supply; Louisville (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

United Utility Supply, headquartered in Louisville, KY, seeks an experienced Inside Sales Director to lead our Inside Sales team, onsite and remote, and drive strategic sales growth. You will partner with Sales, Procurement, and Operations to deliver exceptional service, optimize processes, and champion HubSpot CRM usage to improve engagement, pipeline visibility, and team effectiveness.

The role requires strong leadership, a track record of achieving KPIs, and the ability to develop training

Qualifications

• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to build and manage relationships with internal and external stakeholders.
• Valid driver's license.
• Ability to travel up to 25%.
• Proficiency with Microsoft Office Suite.
• Experience using ERP, inventory management, or similar business systems.
• Ability to effectively utilize internet-based business applications and CRM platforms.

Responsibilities

• Lead, mentor, and develop the Inside Sales team to achieve performance goals and support sales growth.
• Collaborate with executive leadership to achieve business objectives and KPIs.
• Recruit, onboard, train, and develop new team members.
• Establish and maintain processes and procedures that ensure quality, consistency, and operational excellence.
• Drive effective utilization of HubSpot CRM, ensuring accurate tracking of customer interactions, quotes, opportunities, and sales activities.
• Analyze performance data and identify opportunities to improve efficiency and customer engagement.
• Partner closely with the Sales team to maximize customer retention, satisfaction, and account growth.
• Collaborate with Purchasing and Operations teams to support inventory planning and meet customer expectations.
• Support pricing strategies and initiatives that align with organizational sales objectives.
• Build and maintain strong relationships with cooperative partners while identifying evolving service and product needs.
• Identify, recommend, and implement technology improvements that enhance Inside Sales operations.
• Develop and standardize training programs and best practices across all warehouse locations.
• Increase team product knowledge by coordinating vendor-led training and educational opportunities.
• Work cross-functionally with Sales, Purchasing, and Operations leadership to execute strategies that support the company's vision and growth objectives.

Skills

Communication

Relationship management

Travel willing

MS Office

ERP/inventory systems

CRM platforms

Education

Bachelor's degree in business, Supply Chain Management, or related field

Tools

HubSpot CRM

ERP

Job description

United Utility Supply is recognized as one of the leading not-for-profit material supply organizations serving the rural electric market. UUS is headquartered in Louisville, KY and has five (soon to be six) satellite warehouses in Virginia, Alabama, Pennsylvania, Ohio, Illinois and Indiana (later this year) and is owned by member cooperatives in 20 states. As a full line stocking distributor, UUS supplies a complete line of materials critical to the electric utility industry. Over the last several years, we have shown continued growth. Our organization specializes in the distribution of Transformers, Conductor, Poleline Hardware, Lighting, Underground Accessories, Grounding Equipment, Guying, Insulators, Protective Equipment, Distribution and Transmission Poles, Utility Tools, and Safety Supplies.

UUS is committed to delivering exceptional service, strong partnerships, and innovative solutions that help our members succeed.

We are seeking an experienced and results oriented Inside Sales Director to lead our Inside Sales team, drive customer engagement, and support strategic sales growth across the organization.

Position Summary

The Inside Sales Director is responsible for driving and supporting sales growth by building and strengthening long-term customer relationships. This leadership role oversees all Inside Sales team members, both onsite and remote, while establishing goals and objectives that align with UUS's strategic priorities.

The Director works collaboratively with Sales, Procurement, and Operations teams to deliver exceptional customer service, optimize business processes, and support sales performance. This position also champions the effective use of HubSpot CRM, leveraging data and insights to improve customer engagement, pipeline visibility, and overall team effectiveness.

Key Responsibilities

• Lead, mentor, and develop the Inside Sales team to achieve performance goals and support sales growth.
• Collaborate with executive leadership to achieve business objectives and key performance indicators (KPIs).
• Recruit, onboard, train, and develop new team members.
• Establish and maintain processes and procedures that ensure quality, consistency, and operational excellence.
• Drive effective utilization of HubSpot CRM, ensuring accurate tracking of customer interactions, quotes, opportunities, and sales activities.
• Analyze performance data and identify opportunities to improve efficiency and customer engagement.
• Partner closely with the Sales team to maximize customer retention, satisfaction, and account growth.
• Collaborate with Purchasing and Operations teams to support inventory planning and meet customer expectations.
• Support pricing strategies and initiatives that align with organizational sales objectives.
• Build and maintain strong relationships with cooperative partners while identifying evolving service and product needs.
• Identify, recommend, and implement technology improvements that enhance Inside Sales operations.
• Develop and standardize training programs and best practices across all warehouse locations.
• Increase team product knowledge by coordinating vendor-led training and educational opportunities.
• Work cross-functionally with Sales, Purchasing, and Operations leadership to execute strategies that support the company's vision and growth objectives.

Qualifications

Required

• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to build and manage relationships with internal and external stakeholders.
• Valid driver's license.
• Ability to travel up to 25%.
• Proficiency with Microsoft Office Suite.
• Experience using ERP, inventory management, or similar business systems.
• Ability to effectively utilize internet-based business applications and CRM platforms.

Preferred

• Bachelor's degree in business, Supply Chain Management, or a related field.
• Five (5) or more years of supervisory or leadership experience.
• Five (5) or more years of progressive inside sales, outside sales, business development, or process improvement experience.
• Experience with HubSpot CRM or similar customer relationship management systems.

What Success Looks Like

The ideal candidate is a strategic and collaborative leader who can inspire teams, improve processes, strengthen customer relationships, and leverage technology to drive measurable sales results. They thrive in a fast-paced environment and are passionate about delivering exceptional service while achieving business objectives.