Inside Sales Director: Lead Growth & CRM Excellence

Kentucky Association of Electric Cooperatives; Louisville (KY); Hybrid; USD 95,000 - 145,000; Full time

Job summary

United Utility Supply, based in Louisville, KY, seeks an experienced Inside Sales Director to lead the Inside Sales team, drive customer engagement, and support strategic growth. The role oversees onsite and remote team members, aligns with Sales, Procurement, and Operations, and champions HubSpot CRM usage to improve pipeline visibility and performance.

The ideal candidate will have strong leadership, relationship-building, and data-driven process improvement skills, with experience in CRM and

Qualifications

• Excellent written, verbal, and interpersonal communication.
• Willingness to travel up to 25%.
• Experience with ERP, inventory systems, or similar.
• Proficient in Microsoft Office.
• Proven leadership and team development experience.

Responsibilities

• Lead, mentor, and develop the Inside Sales team to meet performance goals.
• Collaborate with executive leadership to achieve KPIs.
• Recruit, onboard, train, and develop new team members.
• Establish processes for quality, consistency, and excellence.
• Drive HubSpot CRM usage and accurate tracking of interactions.
• Analyze data to improve efficiency and engagement.
• Partner with Sales to maximize retention and growth.
• Support inventory planning with Purchasing and Operations.
• Help shape pricing strategies aligned with objectives.
• Build strong relationships with cooperative partners.
• Identify and implement tech improvements for Inside Sales.
• Develop and standardize training across warehouses.
• Coordinate vendor-led training to increase product knowledge.

Skills

Communication skills

Stakeholder management

Leadership

Travel readiness

Education

Bachelor's degree in Business or related field

Tools

HubSpot CRM

ERP / Inventory systems

Microsoft Office

Job description

United Utility Supply, based in Louisville, KY, seeks an experienced Inside Sales Director to lead the Inside Sales team, drive customer engagement, and support strategic growth. The role oversees onsite and remote team members, aligns with Sales, Procurement, and Operations, and champions HubSpot CRM usage to improve pipeline visibility and performance.

The ideal candidate will have strong leadership, relationship-building, and data-driven process improvement skills, with experience in CRM and