Strategic Inside Sales & Customer Success Rep

Piedmont Composites & Tooling; Taylorsville (NC); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance starting at $44/week

Vision insurance

Dental insurance

401k match after 1 year

Vacation accrual 1 week per year

Job summary

Piedmont Composites & Tooling in Taylorsville, NC, is seeking a detail-oriented Customer Service / Inside Sales Representative. The role supports sales by nurturing leads, coordinating quotes, and maintaining precise records throughout a long sales cycle.

You will respond to inquiries, build client relationships, and assist outside reps, ensuring high-quality service and ongoing customer success. This position offers clear growth within a stable, manufacturing environment.

Qualifications

• 2+ years of experience in a customer service, inside sales, or support role with a long sales process.
• Proficient in Microsoft Office and QuickBooks.
• B2B sales or manufacturers experience preferred.

Responsibilities

• Serve as the primary contact for customers throughout the sales cycle spanning weeks to months.
• Respond to inquiries, provide product information, and follow up proactively.
• Assist outside sales reps by coordinating quotes, tracking progress, and documenting needs.
• Manage sales systems and maintain meticulous records of interactions, proposals, and follow-ups.
• Support customers post-sale to ensure satisfaction and long-term success.

Tools

Microsoft Office

QuickBooks

Job description

Piedmont Composites & Tooling in Taylorsville, NC, is seeking a detail-oriented Customer Service / Inside Sales Representative. The role supports sales by nurturing leads, coordinating quotes, and maintaining precise records throughout a long sales cycle.

You will respond to inquiries, build client relationships, and assist outside reps, ensuring high-quality service and ongoing customer success. This position offers clear growth within a stable, manufacturing environment.