Inside Sales & Customer Success – Long-Cycle B2B

Piedmont Composites & Tooling; Taylorsville (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

401(k) match

Vacation time

Job summary

Piedmont Composites & Tooling, a Taylorsville, NC composites manufacturing company, seeks a Customer Service / Inside Sales Representative. You will nurture leads, manage client relationships, and ensure a precise customer journey from inquiry to post-sale support.

The role requires strong organization, clear communication over phone and email, and experience with long, technical sales cycles. We offer a stable, performance-driven environment with competitive benefits and room for growth.

Qualifications

• 2+ years of experience in a customer service, inside sales, or support role with a long sales process.
• Proficient in Microsoft Office and QuickBooks
• Experience in B2B sales or manufacturers preferred.

Responsibilities

• Serve as the primary point of contact for customers throughout the sales cycle, which may span weeks to months.
• Respond to inquiries, provide product and service information, and follow up with clients proactively.
• Assist outside sales reps by coordinating quotes, tracking progress, and documenting customer needs accurately.
• Manage sales systems and maintain meticulous records of all interactions, proposals, and follow-ups.
• Support customers post-sale to ensure satisfaction and long-term success.

Skills

Customer service

Inside sales

Microsoft Office

QuickBooks

Job description

Piedmont Composites & Tooling, a Taylorsville, NC composites manufacturing company, seeks a Customer Service / Inside Sales Representative. You will nurture leads, manage client relationships, and ensure a precise customer journey from inquiry to post-sale support.

The role requires strong organization, clear communication over phone and email, and experience with long, technical sales cycles. We offer a stable, performance-driven environment with competitive benefits and room for growth.