Sales/ Customer Service

Piedmont Composites & Tooling; Taylorsville (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

401(k) match

Vacation time

Job summary

Piedmont Composites & Tooling, a Taylorsville, NC composites manufacturing company, seeks a Customer Service / Inside Sales Representative. You will nurture leads, manage client relationships, and ensure a precise customer journey from inquiry to post-sale support.

The role requires strong organization, clear communication over phone and email, and experience with long, technical sales cycles. We offer a stable, performance-driven environment with competitive benefits and room for growth.

Qualifications

• 2+ years of experience in a customer service, inside sales, or support role with a long sales process.
• Proficient in Microsoft Office and QuickBooks
• Experience in B2B sales or manufacturers preferred.

Responsibilities

• Serve as the primary point of contact for customers throughout the sales cycle, which may span weeks to months.
• Respond to inquiries, provide product and service information, and follow up with clients proactively.
• Assist outside sales reps by coordinating quotes, tracking progress, and documenting customer needs accurately.
• Manage sales systems and maintain meticulous records of all interactions, proposals, and follow-ups.
• Support customers post-sale to ensure satisfaction and long-term success.

Skills

Customer service

Inside sales

Microsoft Office

QuickBooks

Job description

Customer Service / Inside Sales Representative (Detail-Oriented, Long Sales Cycle)

We're looking for a motivated, organized, and customer-focused individual to join our team as a Customer Service / Inside Sales Representative. This role is key in supporting our sales efforts by nurturing leads, managing ongoing client relationships, and ensuring every step of the customer journey is handled with precision and care.

What You'll Do:

• Serve as the primary point of contact for customers throughout the sales cycle, which may span weeks to months.
• Respond to inquiries, provide product and service information, and follow up with clients proactively.
• Assist outside sales reps by coordinating quotes, tracking progress, and documenting customer needed accurately.
• Manage Sales systems and maintain meticulous records of all interactions, proposals, and follow-ups.
• Support customers post-sale to ensure satisfaction and long-term success.

Who You Are:

• Exceptionally detail-oriented with strong organizational skills.
• A strong communicator who can build rapport and trust over the phone and via email.
• Experienced in handling complex sales or service cycles (experience with industrial, technical, or custom products is a plus).
• Tech-savvy and comfortable using Microsoft Office\ QuickBooks
• Able to manage multiple priorities without letting anything slip through the cracks.

Qualifications:

• 2+ years of experience in a customer service, inside sales, or support role with a long sales process.
• Proficient in Microsoft Office and QuickBooks

Experience with B2B sales or manufactures preferred.

• Eligible for health (starting at $44/week), vision, and dental benefits day 1

Up to 3% match on 401k contributions after 1 year

Accrual of one week of vacation per year.

Piedmont Composites & Tooling is a composites manufacturing company located in Taylorsville, NC with easy access to Statesville, Mooresville, Conover, Hickory, Lenoir, and Wilkesboro. We have been in business for over 50 years producing steeples, baptisteries, water slides, signage, marine and automotive parts, among other things. We pride ourselves on a corporate culture centered around hard work, direct and open communication, and lack of drama. Candidates who succeed and grow in responsibility and compensation are those that consistently stay in high gear, pay attention to details, and communicate well with other team members and management.

Piedmont Composites & Tooling | 828-632-8883