Strategic HR Business Partner — Employee Experience Lead

Amazon Inc.; Pooler (GA); On-site; USD 130,000 - 176,000; Full time

Job summary

Amazon is seeking a Senior HR Business Partner to partner with NACF PXT leaders in Georgia, focusing on leadership development, employee experience, culture, and change management. The role balances strategic insight with tactical HR excellence onsite at an Amazon facility, driving talent strategies and risk management across multiple levels and functions.

You will lead an HR team, leverage analytics and AI tools, and partner with senior leaders to future-proof operations while advancing DEI and

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 5+ years of human resources or mix of equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
• Experience using data and high-judgement to drive business decisions
• Master's degree, or MBA
• Experience leading large teams/operations, including a salaried/hourly workforce, in a rapidly changing customer service, manufacturing, production or distribution environment
• Knowledge of employment law and HR policies and procedures
• Experience with employee relations
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner
• Experience building, developing, and retaining high-performing HR teams, with demonstrated success in improving team productivity and engagement
• Experience leveraging AI-powered tools and technologies to improve processes and service delivery, with demonstrated ability to drive technology adoption amongst teams

Responsibilities

• Lead and develop a diverse team of HR professionals, coaching them to elevate beyond tactical execution to become strategic partners who proactively identify and mitigate organizational risks while delivering exceptional service
• Drive a culture of proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and building strong partnerships across functions. Guide your team in developing sound judgment to spot emerging people-related risks before they impact the business
• Shape the strategic vision for employee experience and organizational health. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Enable your team to move beyond immediate problem-solving to address systemic issues and opportunities
• Partner with business leadership to develop and execute integrated talent strategies that address both current needs and future capability requirements. Coach leaders on effective talent development while building a strong succession pipeline within your own HR organization. Anticipate future talent needs and evolving workforce dynamics to future-proof both operations and HR
• Lead your team in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Translate complex insights into compelling narratives that influence senior stakeholders and drive organizational change
• Set clear goals for culture transformation with business leaders. Design and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness. Champion initiatives that measurably enhance diversity, equity and inclusion
• Drive strategic adoption of HR technology to enable both efficiency and excellence in service delivery. Guide your team to leverage automation while preserving high-touch support for sensitive employee matters requiring human judgment and empathy

Skills

leadership development

employee experience

change management

data-driven decision making

Education

Bachelor's degree or equivalent

Master's degree or MBA

Tools

AI tools

Job description

Amazon is seeking a Senior HR Business Partner to partner with NACF PXT leaders in Georgia, focusing on leadership development, employee experience, culture, and change management. The role balances strategic insight with tactical HR excellence onsite at an Amazon facility, driving talent strategies and risk management across multiple levels and functions.

You will lead an HR team, leverage analytics and AI tools, and partner with senior leaders to future-proof operations while advancing DEI and