Strategic HR Business Partner - Employee Experience

Amazon Inc.; Charlton (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

Amazon is seeking an HR Business Partner to provide HR generalist support across a large hourly population and business leaders. The role emphasizes leadership development, employee experience, and operational excellence, with a focus on talent management, engagement, and trusted internal service.

The position requires onsite work at an Amazon facility and collaboration with NACF PXT teams to drive measurable business outcomes.

Qualifications

• Leadership development
• Employee engagement
• Operational excellence
• Data-driven decision making
• HR metrics literacy
• People management guidance

Responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
• Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
• Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
• Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters. Support leaders in building inclusive, high-performing teams.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
• Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.

Job description

Amazon is seeking an HR Business Partner to provide HR generalist support across a large hourly population and business leaders. The role emphasizes leadership development, employee experience, and operational excellence, with a focus on talent management, engagement, and trusted internal service.

The position requires onsite work at an Amazon facility and collaboration with NACF PXT teams to drive measurable business outcomes.