Strategic Hospitality Enterprise Account Manager

Charter Communications

Coppell (TX)

On-site

USD 100,000 - 140,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Charter Communications, operating Spectrum Business, seeks a Vertical Account Manager, Hospitality to manage enterprise accounts and drive revenue. You will build lasting partnerships, act as trusted advisor, and coordinate with Spectrum departments to ensure outstanding service and support.

The role requires travel (approx. 30%), office environment, and strong experience with billing systems and Salesforce.

Qualifications

High school diploma or GED required.
5+ years of strategic account sales/management experience.
5+ years of advanced voice and data networking (PRI/SIP, LAN/WAN) experience.
Experience with billing systems such as ICOMS or CSG and with Salesforce.

Responsibilities

Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews.
Meet or exceed sales quotas and revenue goals by identifying and securing renewal and new sales opportunities.
Serve as primary advocate for assigned customers, ensuring satisfaction across Spectrum departments.
Collaborate with internal teams to resolve customer issues and maintain accurate records.
Establish and monitor procedures to support accounts, including contract tracking and regulatory compliance.
Assist Collections Department with account collections as needed.
Stay informed about Spectrum service pricing, procedures, promotions and order entry processes.