Strategic Health Systems Account Manager (Onsite SF)

Latent Space; San Francisco (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Equity and meaningful ownership

Medical, dental & vision insurance for

Flexible PTO

Job summary

Latent is seeking an Account Manager to own post-implementation success for health system customers in San Francisco. You will drive adoption, demonstrate ROI, and build trusted, long-term partnerships across complex health systems. Ability to travel for customer engagements is expected.

The role requires 5+ years in post-sale roles, experience with health systems, and a proven track record in renewals and expansion in regulated environments. Onsite work three days/week is expected.

Qualifications

• 5+ years in Account Management or similar post-sale role
• Experience supporting health systems, hospitals, or enterprise healthcare customers
• Proven renewals and expansion success in complex, regulated environments
• Strong executive presence with excellent cross-functional communication skills

Responsibilities

• Build executive and operational relationships across health system accounts
• Own post–go-live customer relationship with clinical, pharmacy, IT, and executives
• Drive adoption by defining and tracking outcomes tied to ROI and patient experience
• Proactively identify and mitigate risks in change management and resourcing
• Own renewals by proving customer value to executives
• Identify and advance upsell and cross-sell opportunities by aligning capabilities to needs
• Partner with Product, Design, Engineering, and Sales to deliver enterprise solutions
• Translate feedback into input that informs product priorities and roadmap
• Build account plans, MBRs, and QBRs with clear follow-through

Skills

Account Management

Customer Success

Healthcare experience

Renewals & expansion

Executive presence

Cross-functional communication

Tools

CRM systems

Job description

Latent is seeking an Account Manager to own post-implementation success for health system customers in San Francisco. You will drive adoption, demonstrate ROI, and build trusted, long-term partnerships across complex health systems. Ability to travel for customer engagements is expected.

The role requires 5+ years in post-sale roles, experience with health systems, and a proven track record in renewals and expansion in regulated environments. Onsite work three days/week is expected.