Health Systems Account Manager: Drive Adoption & ROI

We Love AI Jobs; San Francisco (CA); Presencial; USD 160.000 - 210.000; Jornada completa

Descripción de la vacante

Latent Health is seeking an Account Manager to own post-implementation success for health system customers, driving adoption and measurable ROI across clinical and operational use cases. You will manage renewals and expansions while collaborating with product, design, engineering, and sales to deliver enterprise-grade solutions.

This on-site role requires strong executive presence and stakeholder management in a fast-paced environment.

Formación

• 5+ years of experience in account management or customer success in health system contexts.
• Experience supporting health systems, hospitals, or enterprise healthcare customers.
• Proven success driving renewals and expansion in complex, regulated environments.

Responsabilidades

• Build and maintain executive and operational relationships across health system accounts to drive trust and retention.
• Own the post–go-live relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders.
• Drive product adoption and communicate outcomes tied to quality, efficiency, patient experience, and ROI.
• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment.
• Own renewals by ensuring customer value is clear and aligned with executive priorities; identify upsell/cross-sell opportunities.
• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve issues.
• Translate customer feedback and usage insights into actionable product priorities and roadmap decisions.
• Build and execute account plans, MBRs, and QBRs with clear results and future growth alignment.

Conocimientos

Account management

Customer success

Health systems

Renewals and expansion

Stakeholder management

ROI analysis

Change management

Clinical workflows

Herramientas

Healthcare IT

AI/ML platforms

Clinical workflow tools

Descripción del empleo

Latent Health is seeking an Account Manager to own post-implementation success for health system customers, driving adoption and measurable ROI across clinical and operational use cases. You will manage renewals and expansions while collaborating with product, design, engineering, and sales to deliver enterprise-grade solutions.

This on-site role requires strong executive presence and stakeholder management in a fast-paced environment.