Account Manager - Health Systems (San Francisco)

We Love AI Jobs; San Francisco (CA); Presencial; USD 160 000 - 210 000; Tempo integral

Resumo da oferta

Latent Health is seeking an Account Manager to own post-implementation success for health system customers, driving adoption and measurable ROI across clinical and operational use cases. You will manage renewals and expansions while collaborating with product, design, engineering, and sales to deliver enterprise-grade solutions.

This on-site role requires strong executive presence and stakeholder management in a fast-paced environment.

Qualificações

• 5+ years of experience in account management or customer success in health system contexts.
• Experience supporting health systems, hospitals, or enterprise healthcare customers.
• Proven success driving renewals and expansion in complex, regulated environments.

Responsabilidades

• Build and maintain executive and operational relationships across health system accounts to drive trust and retention.
• Own the post–go-live relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders.
• Drive product adoption and communicate outcomes tied to quality, efficiency, patient experience, and ROI.
• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment.
• Own renewals by ensuring customer value is clear and aligned with executive priorities; identify upsell/cross-sell opportunities.
• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve issues.
• Translate customer feedback and usage insights into actionable product priorities and roadmap decisions.
• Build and execute account plans, MBRs, and QBRs with clear results and future growth alignment.

Conhecimentos

Account management

Customer success

Health systems

Renewals and expansion

Stakeholder management

ROI analysis

Change management

Clinical workflows

Ferramentas

Healthcare IT

AI/ML platforms

Clinical workflow tools

Descrição da oferta de emprego

The Account Manager owns post-implementation relationships with health system customers and helps them adopt Latent’s pharmacy platform and demonstrate measurable results. The role works across clinical, pharmacy, operational, IT, and executive stakeholders to support renewals, expansion, and customer feedback.* Permanent* On-site; three days per week in the office* 5+ years### Skills and expertiseAccount managementCustomer successHealth systemsRenewals and expansionStakeholder managementROI analysisChange managementClinical workflows### Key responsibilities* Build trusted relationships across health system stakeholders and own post-go-live customer success.* Drive product adoption and communicate outcomes tied to quality, efficiency, and ROI.* Manage renewals and expansion while sharing customer insights with product teams.## How this job comparesCompared with 417 open senior customer success jobs on October 10, 2026.Pay: This job pays $160K to $210K a year. The 164 open senior customer success jobs that publish US pay start at $135K on average, so this job starts about 18% higher.Similar open jobs: We Love AI Jobs lists 417 open senior customer success jobs at 145 companies.Remote work: This job is on site. 144 of the 417 senior customer success jobs (35%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role supports adoption of Latent’s pharmacy intelligence platform, which is powered by a clinical agentic engine. It works closely with customers and product teams, but does not involve building or evaluating AI models.## Full descriptionAbout LatentLatent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment. Latent’s platform enables more than 60 leading health systems that collectively serve an estimated 70 million people. Founded by Sriram “Sri” Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.The RoleAs an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.Must be willing to work onsite from our San Francisco office - expected 3 days a week.Must be willing to travel as needed for customer engagements.What You'll Do• Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts• Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures• Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment• Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities• Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues• Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions• Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-throughWhat We're Looking ForRequired• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role• Experience supporting health systems, hospitals, or enterprise healthcare customers• Proven success driving renewals and expansion in complex, regulated environments• Strong executive presence with excellent cross-functional communication skillsPreferred• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs• Experience working with multiple stakeholder personas and long sales or adoption cyclesNice to Have• Comfort pushing the pace — Latent moves quickly, and adaptability is essential• A collaborative mindset paired with clear, thoughtful communication• A proactive, ownership-driven approach to problem-solving in a high-growth environment• A strong work ethic with a commitment to quality, rigor, and attention to detail