Account Manager - Health Systems (San Francisco)

Latent Space; San Francisco (CA); Sur place; USD 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Equity and meaningful ownership

Medical, dental & vision insurance for

Flexible PTO

Résumé du poste

Latent is seeking an Account Manager to own post-implementation success for health system customers in San Francisco. You will drive adoption, demonstrate ROI, and build trusted, long-term partnerships across complex health systems. Ability to travel for customer engagements is expected.

The role requires 5+ years in post-sale roles, experience with health systems, and a proven track record in renewals and expansion in regulated environments. Onsite work three days/week is expected.

Qualifications

• 5+ years in Account Management or similar post-sale role
• Experience supporting health systems, hospitals, or enterprise healthcare customers
• Proven renewals and expansion success in complex, regulated environments
• Strong executive presence with excellent cross-functional communication skills

Responsabilités

• Build executive and operational relationships across health system accounts
• Own post–go-live customer relationship with clinical, pharmacy, IT, and executives
• Drive adoption by defining and tracking outcomes tied to ROI and patient experience
• Proactively identify and mitigate risks in change management and resourcing
• Own renewals by proving customer value to executives
• Identify and advance upsell and cross-sell opportunities by aligning capabilities to needs
• Partner with Product, Design, Engineering, and Sales to deliver enterprise solutions
• Translate feedback into input that informs product priorities and roadmap
• Build account plans, MBRs, and QBRs with clear follow-through

Connaissances

Account Management

Customer Success

Healthcare experience

Renewals & expansion

Executive presence

Cross-functional communication

Outils

CRM systems

Description du poste

About Latent

Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment. Latent’s platform enables more than 60 leading health systems that collectively serve an estimated 70 million people. Founded by Sriram “Sri” Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.

The Role

As an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.

Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.

Must be willing to work onsite from our San Francisco office - expected 3 days a week.
Must be willing to travel as needed for customer engagements.

What You'll Do

• Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts

• Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures

• Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI

• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment

• Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities

• Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes

• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues

• Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions

• Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

What We're Looking For

Required

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role

• Experience supporting health systems, hospitals, or enterprise healthcare customers

• Proven success driving renewals and expansion in complex, regulated environments

• Strong executive presence with excellent cross-functional communication skills

Preferred

• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools

• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs

• Experience working with multiple stakeholder personas and long sales or adoption cycles

Nice to Have

• Comfort pushing the pace — Latent moves quickly, and adaptability is essential

• A collaborative mindset paired with clear, thoughtful communication

• A proactive, ownership-driven approach to problem-solving in a high-growth environment

• A strong work ethic with a commitment to quality, rigor, and attention to detail

Why Join Latent

• Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator

• Work alongside a high-caliber team building products our healthcare partners love

• Work on mission-critical problems at the intersection of AI and healthcare

• Real ownership and visibility

• High-impact role on a small, fast-growing team

Benefits

• Competitive compensation, including meaningful equity

• Medical, dental, and vision insurance for employee and dependents

• Flexible PTO policy

• Paid parental leave

• Fertility and family-building stipend through Carrot