Healthcare Enterprise Account Manager — Adoption & ROI

Latent; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Parental Leave

Fertility stipend

Equity

Competitive salary

Job summary

Latent Health, the enterprise pharmacy intelligence platform, seeks an Account Manager to own post-implementation success for health system customers in NYC. You will drive adoption, demonstrate ROI, and build trusted partnerships.

This role requires 5+ years in account management, strong cross-functional communication, and willingness to onsite in NYC 3 days a week, plus travel for customer engagements. You will collaborate across product, clinical, and operations teams to shape outcomes,

Qualifications

• 5+ years in Account Management or similar post-sale role.
• Experience supporting health systems, hospitals, or enterprise healthcare customers.
• Proven renewals and expansion in complex, regulated environments.
• Strong executive presence with excellent cross-functional communication skills.

Responsibilities

• Build and maintain executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
• Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
• Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
• Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
• Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
• Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
• Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
• Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
• Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

Skills

5+ Years Exp

Health systems

Renewals & expansion

Executive presence

Job description

Latent Health, the enterprise pharmacy intelligence platform, seeks an Account Manager to own post-implementation success for health system customers in NYC. You will drive adoption, demonstrate ROI, and build trusted partnerships.

This role requires 5+ years in account management, strong cross-functional communication, and willingness to onsite in NYC 3 days a week, plus travel for customer engagements. You will collaborate across product, clinical, and operations teams to shape outcomes,