Health System Account Manager — Post-Go-Live Growth & ROI

Latent Space; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Medical, dental, and vision insurance

Flexible PTO

Parental leave

Fertility stipend

Job summary

Latent Health, an enterprise pharmacy intelligence platform, seeks an Account Manager to own post-implementation success for health system customers in NYC. You will drive adoption, demonstrate ROI, and build trusted partnerships across clinical, pharmacy, IT, and executive stakeholders while navigating complex governance structures.

Expect a role anchored in relationship-building, renewals, and expansion opportunities, with a focus on measurable outcomes and customer advocacy.

Qualifications

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role.
• Experience supporting health systems, hospitals, or enterprise healthcare customers.
• Proven ability to drive renewals and expansions in complex, regulated environments.
• Strong executive presence and cross-functional communication skills.

Responsibilities

• Build and maintain executive and operational relationships across health system accounts.
• Own the post–go-live customer relationship across clinical, pharmacy, IT, and ops stakeholders.
• Drive adoption by defining and tracking outcomes tied to quality, efficiency, and ROI.
• Identify and mitigate risks related to change management and resource alignment.
• Own renewals by ensuring customer value is clear and measurable.

Skills

Account Management

Customer Success

Healthcare IT

Executive Communication

Job description

Latent Health, an enterprise pharmacy intelligence platform, seeks an Account Manager to own post-implementation success for health system customers in NYC. You will drive adoption, demonstrate ROI, and build trusted partnerships across clinical, pharmacy, IT, and executive stakeholders while navigating complex governance structures.

Expect a role anchored in relationship-building, renewals, and expansion opportunities, with a focus on measurable outcomes and customer advocacy.