Strategic GTM Success Manager II

ZoomInfo; Vancouver (WA); Hybrid; USD 80,000 - 88,000; Full time

Benefits offered by this job

Onboarding program

Ongoing training and growth

Medical, Dental, Vision

401k Matching

Parental Leave

Wellness program

Pet insurance optional

Job summary

ZoomInfo in the United States is seeking an experienced Customer Success Manager to drive product adoption, retention, and growth across strategic accounts. You will build deep relationships with key stakeholders and ensure value realization from ZoomInfo solutions.

This hybrid role offers strong onboarding, ongoing training, a competitive benefits package, and opportunities to influence customer outcomes across enterprise and mid-market customers.

Qualifications

• 2+ years of customer success, account management, or sales experience in a competitive SaaS environment.
• 2+ years working with Mid-Market and Enterprise level accounts.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Ability to work a minimum of three days per week from one of our office locations.

Responsibilities

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
• Proactively grow the breadth and depth of strategic relationships within customers
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
• Ensure customers are aware of and educated on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

Skills

Customer Success

Account management

SaaS

Relationship building

Communication

Cross-functional collaboration

Education

Bachelor's Degree or Master's Degree preferred

Job description

ZoomInfo in the United States is seeking an experienced Customer Success Manager to drive product adoption, retention, and growth across strategic accounts. You will build deep relationships with key stakeholders and ensure value realization from ZoomInfo solutions.

This hybrid role offers strong onboarding, ongoing training, a competitive benefits package, and opportunities to influence customer outcomes across enterprise and mid-market customers.