Strategic GTM Success Lead

Tech Sales Jobs; Bethesda (MD); Hybride; USD 80 000 - 88 000; Plein temps

Avantages offerts par ce poste

Onboarding program

Ongoing training

Market leading product awards

Medical, Dental, Vision

Equity awards eligibility

401k matching

Parental leave

Family forming benefits

Wellness program (Virgin Pulse)

Pet insurance (optional)

Résumé du poste

ZoomInfo is seeking a GTM Success Manager II to drive product adoption, retention, and growth through strategic account partnerships with top customers. You will develop account plans, deliver business reviews, and guide adoption strategies across mid-market and enterprise accounts.

Ideal candidates bring 2+ years in customer success or account management within a competitive SaaS landscape, excellent communication, and ability to handle multiple projects simultaneously.

Qualifications

• 2+ years of customer success, account management, or sales experience in a competitive SaaS environment.
• 2+ years working with Mid-Market and Enterprise level accounts.
• Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Ability to efficiently manage multiple customer projects simultaneously.
• Communicates with internal and external customers and all levels of management.
• Effectively communicate technical information to non-technical audiences.
• Delivers informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information tactfully.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Manages client expectations effectively.
• Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption.
• General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!

Responsabilités

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
• Proactively grow the breadth and depth of strategic relationships within customers
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
• Ensure customers are aware of and educated on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

Connaissances

Customer Success

Account Management

SaaS experience

Go-to-market

Communication skills

Project management

Crisis management

Stakeholder management

Sales methodologies

MEDDIC knowledge

Formation

Bachelor's or Master's degree

Description du poste

ZoomInfo is seeking a GTM Success Manager II to drive product adoption, retention, and growth through strategic account partnerships with top customers. You will develop account plans, deliver business reviews, and guide adoption strategies across mid-market and enterprise accounts.

Ideal candidates bring 2+ years in customer success or account management within a competitive SaaS landscape, excellent communication, and ability to handle multiple projects simultaneously.