Strategic GTM Success Manager

ZoomInfo Technologies LLC; Bethesda (MD); Hybrid; USD 80,000 - 88,000; Full time

Benefits offered by this job

Onboarding program

Medical, Dental, Vision

401k matching

Parental leave

Equity eligibility

Wellness program

Pet insurance options

Job summary

ZoomInfo is seeking a Customer Success professional to drive adoption, retention, and growth for strategic customers. You’ll build trusted advisor relationships with executives and stakeholders to maximize business value and ensure renewal success.

The role requires 2+ years in CS/AM or sales in SaaS, with mid-market and enterprise experience. This is a hybrid position with three days in the office per week.

Qualifications

• 2+ years of customer success, account management, or sales experience in a SaaS environment.
• 2+ years working with mid-market and enterprise accounts.
• Strong communication, crisis management, and multi-project coordination.
• Ability to translate technical concepts to non-technical audiences.
• Bachelor's or Master's degree preferred.

Responsibilities

• Act as an extension of strategic customers to achieve defined objectives.
• Develop trusted advisor relationships with stakeholders and executives.
• Grow strategic relationships and identify renewal risks.
• Collaborate with internal teams to align activities with customer strategy.
• Educate customers on new features and releases and capture feedback.

Skills

Customer success

Account management

Enterprise accounts

Communication

Project management

Team collaboration

Sandler / MEDDIC

Education

Bachelor's degree

Master's degree

Tools

CRM software

Sales enablement tools

Job description

ZoomInfo is seeking a Customer Success professional to drive adoption, retention, and growth for strategic customers. You’ll build trusted advisor relationships with executives and stakeholders to maximize business value and ensure renewal success.

The role requires 2+ years in CS/AM or sales in SaaS, with mid-market and enterprise experience. This is a hybrid position with three days in the office per week.