Senior GTM Success Manager

zoominfo; Bethesda (MD); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

Onboarding program

Ongoing training

Market-leading product offering

Job summary

ZoomInfo is seeking a Senior GTM Success Manager to drive product adoption, retention, and growth for strategic customers. You will craft account plans, conduct business reviews, and deliver data-driven insights to demonstrate ZoomInfo’s value to executives.

You will build trusted advisory relationships, identify at-risk accounts, and partner with internal teams to align activity with the customer’s strategic goals. Strong analytics and communication skills are essential.

Qualifications

• 8+ years in customer success, account management, or sales in a SaaS environment.
• 5+ years working with strategic level accounts.
• Understanding of world-class go-to-market processes and cross-functional thinking.
• Experience in solutions consulting, sales engineering, or advisory customer-facing roles preferred.
• Ability to translate complex data into clear business narratives for stakeholders.

Responsibilities

• Act as an extension of strategic customers and drive objectives.
• Develop trusted advisor relationships with executive sponsors to drive adoption.
• Translate data into insights linking ZoomInfo value to business outcomes.
• Conduct business analyses to identify unmet needs and design consultative strategies to close gaps.
• Diagnose reasons behind adoption or performance trends and prescribe tailored solutions.

Skills

Strategic account management

SaaS knowledge

Data analysis

Executive communication

Renewal risk management

Cross-functional collaboration

Go-to-market

Solutions consulting

Education

Bachelor's degree

Master's degree preferred

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.

ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This Senior GTM Success Manager will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer value for our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.

What You'll Do:

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
• Translate customer data into insight - analyze usage, adoption, and performance data to build a compelling narrative that connects ZoomInfo's value directly to the customer's business outcomes
• Conduct business/gap analysis with strategic accounts to uncover unmet business needs, workflow inefficiencies, or underutilized capabilities, and design a consultative strategy to close those gaps
• Bring a solutions consulting mindset to account management - diagnose the "why" behind adoption or performance trends, not just the "what," and prescribe tailored solutions (process, product, or enablement) to solve them
• Identify customer use cases and business problems to solve, sharing best practices on what success looks like with similar organizations
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy
• Establish trusted, sustainable relationships with customers through the full life cycle of the subscription ensuring their success
• Build and deliver regular business reviews that tell a clear, data-driven story - linking usage trends, ROI, and strategic recommendations into a cohesive narrative for senior stakeholders
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

What You Will Bring:

8+ years of customer success, account management, or sales experience in a competitive SaaS environment

5+ years working with Strategic level accounts

Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate

Prior experience in solutions consulting, sales engineering, business consulting, or a similarly analytical/advisory customer-facing role is strongly preferred

Demonstrated ability to translate complex data sets into clear, business-relevant stories and actionable recommendations for stakeholders

Strong analytical and diagnostic skills - comfortable digging into customer data to identify root causes of risk or underperformance, not just surface-level symptoms

Excellent communication skills, including issue tracking, triaging and crisis management

Communicates with internal and external customers and all levels of management

Effectively communicate technical information to non-technical audiences

Understands how to communicate difficult/sensitive information tactfully

Continually seeks opportunities to increase customer satisfaction and deepen client relationships

Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption

General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!

Bachelor's Degree or Master's Degree preferred

Ability to work a minimum of three days per week from one of our office locations.

What's In It For You:

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here .

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Market leading product offering (check our our