Strategic GTM Success Manager

ZoomInfo Technologies LLC; Northern (KY); Hybrid; USD 80,000 - 88,000; Full time

Benefits offered by this job

Onboarding program

Comprehensive benefits

401k matching

Parental leave

Job summary

ZoomInfo Technologies LLC is looking for a Customer Success professional to drive adoption, retention, and growth across strategic accounts. You will manage executive relationships, align with business cases, and expand product use to maximize value.

The role requires 2+ years in CS/AM/SaaS with Mid-Market/Enterprise exposure, strong communication, and a collaborative, results-driven mindset. This hybrid position offers a comprehensive benefits package and ongoing training.

Qualifications

• 2+ years of customer success, account management, or sales experience in a competitive SaaS environment.
• 2+ years working with Mid-Market and Enterprise level accounts.
• Understanding of world-class go-to-market processes, including Revenue Operations, Enablement Leaders, Sales Managers, and Customer Success leaders.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Ability to efficiently manage multiple customer projects simultaneously.
• Communicates with internal and external customers and all levels of management.
• Effectively communicate technical information to non-technical audiences.
• Delivers informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information tactfully.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Manages client expectations effectively.
• Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption.
• General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!

Responsibilities

• Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
• Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
• Proactively grow the breadth and depth of strategic relationships within customers
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategy
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
• Ensure customers are aware of and educated on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

Skills

Customer success

Mid-Market

Go-to-market

Communication

Multi-tasking

Stakeholder communication

Presentations

Relationship building

Expectation management

Teamwork

Sales methodologies

Education

Bachelor’s or Master’s degree preferred

Job description

ZoomInfo Technologies LLC is looking for a Customer Success professional to drive adoption, retention, and growth across strategic accounts. You will manage executive relationships, align with business cases, and expand product use to maximize value.

The role requires 2+ years in CS/AM/SaaS with Mid-Market/Enterprise exposure, strong communication, and a collaborative, results-driven mindset. This hybrid position offers a comprehensive benefits package and ongoing training.