Strategic Growth & Success Manager

Datadog, Inc.; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

New hire stock equity (RSU)

Employee stock purchase plan (ESPP)

Job summary

Datadog, Inc. is seeking a Customer Success Manager to proactively drive onboarding, strengthen relationships, and identify growth opportunities across our existing customer base.

You’ll orchestrate the full-customer lifecycle from adoption to renewal and work closely with Sales to enable upsell and cross-sell while advocating for customer value. You’ll operate in a hybrid work model, partnering with Support, Product, Finance, and Legal to ensure a positive experience and measurable outcomes for

Qualifications

• 5+ years of experience in a customer account facing role.
• Strong communication and relationship-building skills.
• Experience negotiating contract terms and pricing objections for upsell/cross-sell activities.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full-sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure they’re leveraging the Datadog solution effectively.
• Monitor usage trends to uncover renewal risks and promote greater adoption.
• Collaborate cross-functionally with Support, Product, Finance, and Legal.

Skills

Relationship management

Account management

Negotiation

Cross-functional collaboration

Communication

Customer-facing

Job description

Datadog, Inc. is seeking a Customer Success Manager to proactively drive onboarding, strengthen relationships, and identify growth opportunities across our existing customer base.

You’ll orchestrate the full-customer lifecycle from adoption to renewal and work closely with Sales to enable upsell and cross-sell while advocating for customer value. You’ll operate in a hybrid work model, partnering with Support, Product, Finance, and Legal to ensure a positive experience and measurable outcomes for