Strategic Enterprise Customer Success Manager

WinsAbove; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

RSUs and ESPP

Job summary

Datadog is hiring an Enterprise Customer Success Manager in Chicago, IL. You will proactively drive product attachment and cultivate strong relationships across our largest customers, advocating for growth opportunities and delivering proven business value.

The role emphasizes cross-functional collaboration with AEs, SEs, TAM, Product, and Support to ensure consistent value delivery. You’ll own onboarding for new customers, analyze adoption trends, and present financially grounded

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience with Fortune 1000 companies and global brands is a plus.
• Strong communication skills with CTO/VP/DevOps audiences.

Responsibilities

• Act as a strategic partner to customers and translate goals into Datadog value narratives.
• Build and maintain executive relationships to deliver outcome-driven value stories.
• Lead quarterly business reviews and strategic planning sessions.

Skills

Customer Success

Account Management

B2B SaaS

Stakeholder Communications

Travel Willingness

English Proficiency

Job description

Datadog is hiring an Enterprise Customer Success Manager in Chicago, IL. You will proactively drive product attachment and cultivate strong relationships across our largest customers, advocating for growth opportunities and delivering proven business value.

The role emphasizes cross-functional collaboration with AEs, SEs, TAM, Product, and Support to ensure consistent value delivery. You’ll own onboarding for new customers, analyze adoption trends, and present financially grounded