Strategic Enterprise Customer Success Manager

Datadog, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

RSUs

Employee Stock Purchase Plan

Healthcare

Dental

Mental health benefits

Job summary

Datadog, Inc. in Chicago seeks an Enterprise Customer Success Manager to proactively drive product attachment and build strong executive relationships with our largest customers. You will advocate for customers internally and translate technology use cases into measurable business impact, delivering value through cross-functional collaboration.

You will lead strategic reviews, monitor adoption, and ensure a positive, growth-focused customer journey within a hybrid Datadog workplace.

Qualifications

• 3+ years in a Customer Success or Account Management role
• Experience managing large enterprise or strategic customers
• Strong communication with CTOs, VPs, and engineering teams

Responsibilities

• Act as strategic partner to customers and translate goals into Datadog value
• Lead executive relationships and deliver outcome-driven value stories
• Run QBRs and strategic reviews to align priorities and initiatives
• Analyze adoption and usage trends to quantify value and drive recommendations
• Collaborate with cross-functional teams to ensure consistent value delivery

Skills

Customer Success

Account Management

Relationship Management

Executive Stakeholders

Strong Communicator

Job description

Datadog, Inc. in Chicago seeks an Enterprise Customer Success Manager to proactively drive product attachment and build strong executive relationships with our largest customers. You will advocate for customers internally and translate technology use cases into measurable business impact, delivering value through cross-functional collaboration.

You will lead strategic reviews, monitor adoption, and ensure a positive, growth-focused customer journey within a hybrid Datadog workplace.