Strategic Enterprise CS Manager

WinsAbove

Denver, Northern (CO, KY)

Hybrid

USD 102,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Onboarding program

Global benefits

Mentor and buddy program

RSUs & ESPP equity

Professional development

Job summary

Datadog is seeking an Enterprise Customer Success Manager in the United States (Denver area) to nurture large strategic accounts and drive sustained value realization. You will partner with executives, technical and business stakeholders to translate Datadog use cases into measurable business outcomes, lead onboarding, and coordinate across sales, product, and support teams.

You will build trusted relationships, advocate for customers, and identify growth opportunities, while adapting to a

Qualifications

3+ years in a Customer Success or Account Management role.
Experience with Fortune 1000 companies and global brands.
B2B tech space or SaaS experience.
Willingness to travel as needed.
Fluent in written and spoken English.
Growth mindset embracing AI tools.

Responsibilities

Act as a strategic partner to customers, coordinating cross-functional teams and stakeholders to translate customer goals into value narratives.
Proactively maintain executive relationships to deliver outcome-driven value stories linking use cases to business results.
Lead Quarterly Business Reviews and strategic reviews to align priorities and define next steps.
Analyze adoption and usage trends to quantify value and provide financially grounded recommendations and opportunities.
Position Datadog as a critical observability platform to enable reliability and informed decisions.
Own and manage onboarding for new customers.
Collaborate with AEs, SEs, TAM, Product, Support, Enablement and other teams to ensure value delivery.