Strategic Customer Success Associate | Hybrid + Equity

WinsAbove; Boston (MA); Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

Best-in-breed onboarding

MEDDIC and Command of the Message

Inclusive culture

Mentor and buddy program

Continuous professional development

Stock equity (RSU) and ESPP

Generous global benefits

Job summary

Datadog is seeking a Customer Success Associate to manage a high volume of accounts, drive adoption, and identify growth opportunities while ensuring successful product use and retention. You will advocate for customers internally and support a scalable Customer Success team with a focus on personal development and team success.

The role emphasizes cross-functional collaboration with support, product, finance, and legal teams, and requires a customer-minded, proactive communicator who can grow a

Qualifications

• 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success
• Fluent in Portuguese
• Experience negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities

Responsibilities

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention
• Manage requests from your book of business such as technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Skills

Customer relationship

Communication

Portuguese

Negotiation

Customer success experience

Cross-functional collaboration

Job description

Datadog is seeking a Customer Success Associate to manage a high volume of accounts, drive adoption, and identify growth opportunities while ensuring successful product use and retention. You will advocate for customers internally and support a scalable Customer Success team with a focus on personal development and team success.

The role emphasizes cross-functional collaboration with support, product, finance, and legal teams, and requires a customer-minded, proactive communicator who can grow a