Senior Account Manager

Apply now!; Pleasant Prairie (WI); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability pay

401(k) matching

Paid time off

Flexible spending accounts

Employee assistance program

Tuition reimbursement

Job summary

Arvato is a leading global 3PL provider in supply chain and e-commerce. As a Senior Account Manager, you will oversee a team responsible for meeting SLAs, manage daily operations, and maintain strong client relations with internal stakeholders.

You will drive strategic account management, develop cross-functional relationships, and oversee reporting, invoicing, and KPI tracking to improve performance and service delivery. Strong leadership and data-analysis skills are essential for success.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 7+ years of account management experience, including global clients and strategic relationships.
• Ability to thrive in a fast-paced, problem-solving environment.
• Proven leadership skills with experience developing high-performing teams.
• Excellent communication, negotiation, and relationship-building abilities.
• Experience managing SLAs, contracts, and performance metrics.
• Experience in Supply Chain, Logistics, or Manufacturing preferred.
• Proficiency with SAP or other ERP systems and advanced Excel.

Responsibilities

• Lead, hire, train, and develop a team of client support functions to maintain high performance.
• Act as primary liaison between clients and internal teams to meet or exceed SLAs.
• Develop and execute client-focused initiatives to enhance service delivery and satisfaction.
• Oversee operational reporting, including invoicing data, monthly volume forecasting, and KPI tracking.
• Foster cross-functional relationships with decision-makers to align on client needs.
• Review and manage SOWs, monitor daily activities, and evaluate weekly scorecards.
• Identify and implement process improvements for efficiency and service quality.
• Manage global locations with regular updates and alignment on client expectations.
• Seek business opportunities to support growth across locations and services.
• Ensure compliance with safety, hygiene, and 5S standards.

Skills

Leadership

Communication

Data analysis

Strategic thinking

Problem solving

Negotiation

Education

Bachelor’s degree in Business or Supply Chain

Tools

SAP

ERP systems

Advanced Excel

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

As a Senior Account Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.

Your Tasks

• Lead, hire, train, and develop a team of Client support functions, ensuring high performance through motivation, recognition, and coaching.
• Act as the primary liaison between clients and internal teams, aligning operational output with client expectations to meet or exceed SLAs.
• Drive strategic account management by developing and executing client-focused initiatives that enhance service delivery and customer satisfaction.
• Oversee operational reporting, including data gathering for invoicing, forecasting monthly volumes, and tracking key performance metrics.
• Build and maintain strong cross-functional relationships with decision-makers across various departments to ensure alignment on client needs and business objectives.
• Review and manage Customer Statements of Work (SOWs), monitor daily activities, and evaluate weekly scorecards to track and improve performance.
• Identify and implement process improvements to enhance efficiency, service quality, and overall account performance.
• Manage the global locations, ensuring regular communication and updates, new processes, and client expectations.
• Seek out business opportunities to support growth across locations & services
• Ensure compliance with all company safety and hygiene regulations.
• Adhere to and uphold the 5S Program and company guidelines.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or a related field, or equivalent work experience.
• Minimum 7+ years of account management experience, with a focus on global clients and strategic customer relationships.
• Proven ability to work in a fast-paced, problem-solving environment.
• Strong leadership skills with experience managing and developing high-performing teams.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to analyze data, establish priorities, and make strategic decisions.
• Experience in managing SLAs, contracts, and operational performance metrics.
• Preferred Qualifications:
• Experience in Supply Chain, Logistics, or Manufacturing environments.
• Advanced Excel skills, including data analysis and reporting.
• Working knowledge of SAP or other ERP systems.
• Strong analytical mindset with the ability to identify trends and drive continuous improvement initiatives.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter.