Reverse Logistics Account Manager: Lead, Grow, Deliver SLAs

Arvato; Pleasant Prairie (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company matching

Paid time off

Flexible spending accounts

Disability pay

Employee assistance program

Job summary

Arvato is seeking an Account Manager to oversee reverse logistics for a high-tech client in Wisconsin. You will lead a team of Customer Service Representatives, manage P&L, supervise program execution, and coordinate scope changes to meet SLAs.

You will apply your operational knowledge to drive continuous improvement across the supply chain, communicate with clients and internal stakeholders, and prepare for regular business reviews to report on performance and growth opportunities.

Qualifications

• Bachelor's degree required (Supply Chain Management or Business).
• Minimum 3 years in Account Management, Program Management, or Customer Service Management.
• Experience in product refurbishment or production.
• Experience in leading a team.
• Excellent communication skills; able to be assertive and analytical.

Responsibilities

• Act as key client contact and build strong working relations with decision makers.
• Ensure SLAs are met and monitored per contractual agreement.
• Collaborate with operations management and quality assurance.
• Oversee material management and procurement for refurbishment programme.
• Manage Customer Service Team including motivation, coaching and problem solving.
• Handle financial objectives and reporting including invoicing and budgeting.

Skills

Client relationship management

Team leadership

Communication skills

Analytical thinking

Prioritization

Education

Bachelor's degree in Supply Chain Management or Business

Job description

Arvato is seeking an Account Manager to oversee reverse logistics for a high-tech client in Wisconsin. You will lead a team of Customer Service Representatives, manage P&L, supervise program execution, and coordinate scope changes to meet SLAs.

You will apply your operational knowledge to drive continuous improvement across the supply chain, communicate with clients and internal stakeholders, and prepare for regular business reviews to report on performance and growth opportunities.