Client Services Delivery Specialist

Apply now!; Fargo (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Flexible spending accounts

Employee assistance program

Tuition reimbursement

Job summary

Arvato is an innovative global 3PL provider specializing in supply chain management and e-commerce. The Client Services Delivery Representative will manage customer accounts, ensure SLAs are met, and support the Account Manager with data, advice, and issue resolution.

Responsibilities span order management, inventory updates, tracking, performance reporting, and collaboration with internal teams to meet program requirements and deliver logistics excellence.

Qualifications

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
• High School Diploma or equivalent.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Skills

Customer service

Strong communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Arvato is an innovative global 3PL provider specializing in supply chain management and e-commerce. The Client Services Delivery Representative will manage customer accounts, ensure SLAs are met, and support the Account Manager with data, advice, and issue resolution.

Responsibilities span order management, inventory updates, tracking, performance reporting, and collaboration with internal teams to meet program requirements and deliver logistics excellence.