Operational Key Account Lead - SLA & CI Expert

Ascent Global Logistics, Inc.; Phoenix (AZ); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with matching

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Paid Holidays

Parental Leave

Tuition Reimbursement

Employee Wellness Program

Job summary

Ascent Global Logistics, Inc. is seeking an Operational Key Account Manager to own the performance of our most important accounts. You will drive end-to-end service reliability, SLA/KPI adherence, and cost-to-serve improvements, working closely with Operations, IT, and Finance.

The role emphasizes data-driven decision making, strong stakeholder communication, and hands-on execution to exceed customer expectations across multi-modal logistics solutions.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations, or related field.
• Advanced certifications (APICS/CSCP, Lean Six Sigma, PMP) preferred.
• Experience with multi-modal logistics and KPI-driven performance.

Responsibilities

• Own day-to-day service performance across the assigned account portfolio.
• Drive continuous improvement and cost-to-serve savings.
• Lead root-cause analysis and CAPA for escalations with Operations.
• Maintain SOPs, playbooks, and onboarding for new lanes and scopes.
• Deliver KPI dashboards and Power BI visuals for internal reviews.
• Coordinate cross-functional execution between customer teams and internal functions.

Skills

SLA/KPI management

Power BI reporting

Excel data analysis

Cross-functional collaboration

Operational leadership

Bilingual English/Spanish

Education

Bachelor's in Supply Chain/Logistics/Operations

MBA / MS in related field (plus)

APICS / CSCP / Lean Six Sigma / PMP cert (preferred)

Tools

CargoWise

PEAK Marketplace

Power BI

Job description

Ascent Global Logistics, Inc. is seeking an Operational Key Account Manager to own the performance of our most important accounts. You will drive end-to-end service reliability, SLA/KPI adherence, and cost-to-serve improvements, working closely with Operations, IT, and Finance.

The role emphasizes data-driven decision making, strong stakeholder communication, and hands-on execution to exceed customer expectations across multi-modal logistics solutions.