Client Services Delivery Specialist

Bertelsmann-Jobs; Fargo (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision insurance

Life insurance

Disability pay

401(k) matching

Job summary

Arvato is a leading global 3PL service provider in supply chain management and e-commerce. The Client Services Delivery Representative will manage customer accounts, ensuring SLAs are met and supporting the Account Manager with data and problem-solving.

You will handle order management, inventory updates, and customer support for both international and domestic clients, collaborating with operations to fulfill program requirements.

Qualifications

• At least two years of customer service experience.
• Proficient in Microsoft Office, especially Excel.
• Able to work in a fast-paced environment.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager with data, advice, and problem resolution.
• Support ongoing departmental process improvements.
• Participate in business reviews with the customer.
• Collaborate with operations to meet program requirements.

Skills

Customer Service

Excel

Education

High School Diploma

Job description

Arvato is a leading global 3PL service provider in supply chain management and e-commerce. The Client Services Delivery Representative will manage customer accounts, ensuring SLAs are met and supporting the Account Manager with data and problem-solving.

You will handle order management, inventory updates, and customer support for both international and domestic clients, collaborating with operations to fulfill program requirements.