Strategic General Manager – Berkeley Hospitality Leader

Pyramid Burlington Management; West Virginia; On-site; USD 120,000 - 180,000; Full time

Job summary

Residence Inn Berkeley, part of Pyramid Global Hospitality, seeks a dynamic General Manager to lead the hotel on the UC Berkeley campus. You will drive strategy, guest satisfaction, and financial performance across front desk, housekeeping, F&B, and events, while building strong relationships with owners, university partners, and the local community.

This role requires proven upscale-hotel leadership, a passion for service, and the ability to translate vision into daily results.

Responsibilities

• Develop and execute a comprehensive strategic plan to drive growth and profitability.
• Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the properties and work towards achieving them.
• Lead a diverse and empowered team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.
• Oversee all operational departments including front office, housekeeping, food and beverage, banquets, facilities maintenance, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.
• Create and manage the hotel's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.
• Foster a guest-centric culture throughout both properties, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.
• Ensure the maintenance and enhancement of the physical assets, including accommodations, amenities, landscapin

Job description

Residence Inn Berkeley, part of Pyramid Global Hospitality, seeks a dynamic General Manager to lead the hotel on the UC Berkeley campus. You will drive strategy, guest satisfaction, and financial performance across front desk, housekeeping, F&B, and events, while building strong relationships with owners, university partners, and the local community.

This role requires proven upscale-hotel leadership, a passion for service, and the ability to translate vision into daily results.