Front Desk Supervisor - Guest Experience Leader

Pyramid Global Hospitality

Berkeley (CA)

On-site

USD 77,000 - 94,000

Full time

14 days+

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Job summary

Pyramid Global Hospitality is seeking an experienced Front Desk Supervisor for the Residence Inn Berkeley. You will oversee daily front desk operations, guest check-ins/outs, and reservations, ensuring service aligned with brand standards.

Ideal candidates have 3–5 years in hotel operations, 1–3 in supervision, strong leadership and problem-solving skills, and the ability to work weekends and holidays. Competitive salary of $85,000 and benefits offered.

Qualifications

Bachelor’s degree in hospitality management or related field preferred.
3–5 years of front desk or hotel operations experience, with 1–3 years in a supervisory role.
Experience with property management systems and hotel reservation software preferred.
Excellent customer service and conflict-resolution abilities.
Strong leadership, communication and problem-solving skills.
Ability to work flexible hours, including weekends and holidays.

Responsibilities

Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
Ensure all front desk procedures align with hotel policies and brand standards.
Maintain accuracy with guest records, billing and payment processing.
Oversee cash handling procedures, deposits and billing accuracy.
Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Foster a positive work environment and promote teamwork among associates.
Monitor staff performance and provide coaching and feedback.
Recruit, train, schedule and supervise front desk associates.
Address and resolve guest complaints and special requests promptly and professionally.