General Manager

BENCHMARK; Berkeley (CA); On-site; USD 275,000 - 295,000; Full time

Job summary

Pyramid Global Hospitality is seeking a dynamic General Manager for the upscale Residence Inn Berkeley. The role requires guiding strategic and operational leadership across all hotel departments, delivering exceptional guest experiences, and driving financial performance.

Ideal candidates bring 10+ years in hospitality, a college degree in Hospitality or Travel & Tourism, and experience with unions and major brands.

Qualifications

• Proven track record as a hands-on General Manager at a high-volume, full-service hotel.
• Union experience with UNITE HERE strongly preferred.
• Marriott hotel experience preferred.
• California experience a plus.
• Ability to communicate and collaborate with owners, asset managers and stakeholders.

Responsibilities

• Provide strategic and operational leadership across all hotel departments.
• Drive guest satisfaction, financial performance and associate engagement.
• Develop and execute long-term plans to grow presence in Berkeley and greater Bay Area.
• Lead a diverse team of department heads; mentor and develop staff.
• Oversee budgeting, revenue management, and cost controls.

Skills

General Manager experience

Leadership

Financial acumen

Customer service

California experience a plus

Education

Hospitality degree or related

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+

What you will have an opportunity to do:

The very UNIQUE UPSCALE Residence Inn Berkeley located on the main campus of the University of California is seeking a dynamic, strategic, and results-oriented General Manager to lead the hotel. This Executive Committee leader is responsible for developing and executing comprehensive strategies that continuously strengths the hotel's presence within the Berkeley, East Bay, and greater San Francisco markets.

Key Responsibilities:

• The General Manager will provide strategic and operational leadership across all aspects of the property, driving exceptional guest experiences, strong financial performance, and a culture of creativity, engagement and excellence for associates, and a strong connection with the university and local community!
• Strategic Leadership: Develop and execute a comprehensive strategic plan to drive growth and profitability. Develop trusted, consultative relationships with owners, asset managers, and key stakeholders. Identify market trends, customer preferences, and competitive landscape to make informed business decisions. Set long-term goals and objectives for the properties and work towards achieving them.
• Team Leadership: Lead a diverse and empowered team of department heads and staff, fostering a collaborative and motivated work environment. Provide guidance, mentoring, and development opportunities to team members. Encourage teamwork and open communication across all departments.
• Operations Management: Oversee all operational departments including front office, housekeeping, food and beverage, banquets, facilities maintenance, and more. Ensure smooth day-to-day operations by implementing efficient processes and procedures. Monitor service quality to maintain the highest standards of guest satisfaction.
• Financial Management: Create and manage the hotel's budget, allocating resources appropriately to various departments. Monitor financial performance, analyze variances, and implement corrective actions as needed. Drive revenue generation through strategic pricing, upselling, and innovative offerings.
• Guest Experience: Foster a guest-centric culture throughout both properties, prioritizing personalized service and exceptional experiences. Address guest concerns and feedback promptly, striving for continuous improvement. Implement initiatives to enhance guest satisfaction and loyalty.
• Facilities Management: Ensure the maintenance and enhancement of the physical assets, including accommodations, amenities, landscaping, and common areas. Implement sustainability initiatives to minimize the resort's environmental impact. Strong management of capital projects and renovations.
• Regulatory Compliance: Stay updated on local and national regulations related to the hospitality industry and ensure the hotel’s compliance. Maintain health and safety standards for guests and staff.

Our Culture:

Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values:

People First, Integrity, Excellence People First: A talented, diverse, and passionate team working together with respect. Integrity: Honesty and accountability to ourselves and colleagues. Excellence: Surpassing expectations through dedication and innovation.

What are we looking for?

• A proven track record as a passionate, hands-on, successful General Manager at a high volume, full-service hotel.
• A minimum of 10 years of hospitality experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Union experience with UNITE HERE strongly preferred.
• Marriott hotel experience preferred.
• California experience a plus.
• Ability to successfully communicate and collaborate with owners, asset managers, and key stakeholders.
• Strong financial acumen and forecasting ability.
• Strong acumen of hotel preventative maintenance and facilities management required.
• Exceptional leadership and communication skills.
• Problem-solving abilities and critical thinking skills.
• Commitment to meeting all deadlines.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

Compensation:

$275,000 - $295,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.