General Manager

Pyramid Burlington Management; West Virginia; On-site; USD 120,000 - 180,000; Full time

Job summary

Residence Inn Berkeley, part of Pyramid Global Hospitality, seeks a dynamic General Manager to lead the hotel on the UC Berkeley campus. You will drive strategy, guest satisfaction, and financial performance across front desk, housekeeping, F&B, and events, while building strong relationships with owners, university partners, and the local community.

This role requires proven upscale-hotel leadership, a passion for service, and the ability to translate vision into daily results.

Responsibilities

• Develop and execute a comprehensive strategic plan to drive growth and profitability.
• Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the properties and work towards achieving them.
• Lead a diverse and empowered team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.
• Oversee all operational departments including front office, housekeeping, food and beverage, banquets, facilities maintenance, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.
• Create and manage the hotel's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.
• Foster a guest-centric culture throughout both properties, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.
• Ensure the maintenance and enhancement of the physical assets, including accommodations, amenities, landscapin

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+

What you will have an opportunity to do:

The very UNIQUE UPSCALE Residence Inn Berkeley located on the main campus of the University of California is seeking a dynamic, strategic, and results-oriented General Manager to lead the hotel. This Executive Committee leader is responsible for developing and executing comprehensive strategies that continuously strengths the hotel's presence within the Berkeley, East Bay, and greater San Francisco markets.

Key Responsibilities:

The General Manager will provide strategic and operational leadership across all aspects of the property, driving exceptional guest experiences, strong financial performance, and a culture of creativity, engagement and excellence for associates, and a strong connection with the university and local community!

Strategic Leadership:

• Develop and execute a comprehensive strategic plan to drive growth and profitability.
• Develop trusted, consultative relationships with owners, asset managers, and key stakeholders.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the properties and work towards achieving them.

Team Leadership:

• Lead a diverse and empowered team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management:

• Oversee all operational departments including front office, housekeeping, food and beverage, banquets, facilities maintenance, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the hotel's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout both properties, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the physical assets, including accommodations, amenities, landscapin