Strategic Freight Accounts Leader

Automatic Data Processing, Inc.; Plainfield (IL); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

Company-paid Life, Short-Term & Long‑A

Job summary

Simplex Logistics, LLC in Tinley Park, IL is seeking a Senior Commercial Account Manager to grow assigned accounts and develop new business. The role blends account management, pricing, and carrier procurement, with a focus on profitability and customer retention.

You will work with Operations, Carrier Sales, and leadership to source qualified carriers, maintain TMS/CRM records, and deliver revenue growth while upholding company standards.

Qualifications

• 5+ years of experience in freight brokerage, logistics, or transportation.
• Proven ability to manage customer relationships and coordinate reliable freight service.
• Demonstrated success in revenue growth, margin management, and customer retention.
• Strong understanding of carrier management, load planning, and shipment execution.
• Ability to balance account growth, new business development, and hands-on carrier booking.
• Proficiency with TMS and CRM platforms (McLeod experience preferred).
• Excellent communication, organization, and problem-solving skills.
• Bachelor’s degree preferred (experience may substitute).

Responsibilities

• Account Ownership: manage assigned customer accounts and ensure smooth ownership transitions.
• Client contact: serve as primary point of contact for customers, ensuring responsiveness.
• Account reviews: identify growth opportunities and manage risk proactively.
• Relationship management: maintain relationships with decision-makers across customer organizations.
• Growth expansion: expand accounts through new lanes, services, and opportunities.
• New business: identify and pursue opportunities aligned with company capabilities.
• Pipeline and profitability: build a pipeline and deliver profitable growth.
• Pricing and forecasting: maintain disciplined pricing and revenue forecasting.
• Carrier sourcing: source, negotiate with, and book qualified carriers.
• Booking records: record carrier bookings in the TMS and coordinate with Operations.
• SOPs and handoffs: follow SOPs and ensure coverage for time-sensitive needs.
• Collaboration: work with Operations and Carrier Sales to optimize workflows.

Skills

Freight brokerage

Logistics

Customer relationships

Revenue growth

Margin management

TMS & CRM

Education

Bachelor's degree

Tools

TMS (McLeod)

CRM (McLeod)

Job description

Simplex Logistics, LLC in Tinley Park, IL is seeking a Senior Commercial Account Manager to grow assigned accounts and develop new business. The role blends account management, pricing, and carrier procurement, with a focus on profitability and customer retention.

You will work with Operations, Carrier Sales, and leadership to source qualified carriers, maintain TMS/CRM records, and deliver revenue growth while upholding company standards.