Senior Logistics Account Manager: Growth & Strategy

CS Recruiting; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

CS Recruiting is assisting a client in Irving, TX to hire a Senior Customer Account Manager. The role focuses on managing key customer accounts, driving revenue growth, and ensuring alignment between customer expectations and operational performance.

The ideal candidate has 5+ years in freight brokerage or logistics, strong negotiation and communication skills, and proficiency with TMS/CRM tools. Occasional travel may be required, and the position is on-site with a competitive base salary.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in freight brokerage, logistics operations, or account management (FTL, LTL, Intermodal).
• Proficiency in TMS and CRM systems (HubSpot preferred).
• Strong knowledge of DOT regulations, Hours of Service, and claims processes.
• Excellent verbal and written communication, negotiation, and relationship-building skills.
• Business acumen with ability to manage multiple accounts and translate insights into strategies.

Responsibilities

• Manage key customer accounts and align expectations with operations.
• Drive revenue and margin growth through opportunity identification and cross-selling.
• Deliver high-quality customer experience with KPI dashboards and proactive problem resolution.
• Create account business plans and track pipeline performance using CRM tools.
• Lead business reviews presenting KPI dashboards and strategic insights.
• Negotiate rates and service across FTL, LTL and Intermodal modes.
• Develop SOPs to ensure service consistency and accurate billing.
• Collaborate with operations, sales and finance to meet commitments and profitability.
• Identify risks and bottlenecks and coordinate cross-department solutions.
• Support RFPs, pricing requests, and customer onboarding.
• Monitor market trends and lane pricing to protect margins.
• Share best practices and drive process improvements.

Skills

Account management

Sales & negotiation

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

HubSpot

TMS

CRM

Excel

PowerPoint

Pricing tools

Job description

CS Recruiting is assisting a client in Irving, TX to hire a Senior Customer Account Manager. The role focuses on managing key customer accounts, driving revenue growth, and ensuring alignment between customer expectations and operational performance.

The ideal candidate has 5+ years in freight brokerage or logistics, strong negotiation and communication skills, and proficiency with TMS/CRM tools. Occasional travel may be required, and the position is on-site with a competitive base salary.