Strategic Freight Account Manager

Blackrock Logistics, Inc.; Fontana (CA); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Blackrock Logistics, Inc. is seeking a driven Commercial Account Manager to grow and manage a book of shipper relationships for our freight brokerage.

You will be the primary contact for assigned accounts—understanding shipping needs, securing capacity, resolving issues in real time, and identifying opportunities to expand volume and lane coverage. This high-visibility role blends relationship management, negotiation, and operational problem-solving in a fast-paced logistics environment.

Qualifications

• 5+ years of freight brokerage, 3PL, or transportation account management.
• Knowledge of truckload, LTL, and/or intermodal freight operations.
• Experience with TMS and CRM platforms.
• Excellent verbal and written communication skills.
• Strong analytical skills — reading rate data, margin reports, and performance metrics.
• Bachelor's degree in supply chain, logistics, business, or related field preferred (or equivalent industry experience).

Responsibilities

• Own and grow a portfolio of shipper accounts as the primary contact for day-to-day service and strategic planning.
• Build pricing strategies and rate proposals with pricing teams.
• Negotiate rates and contracts with shippers to protect margin while remaining competitive.
• Partner with the carrier/capacity team to ensure reliable coverage on customer lanes, especially during spikes.
• Monitor shipment performance and proactively resolve service issues.
• Identify upsell and cross-sell opportunities within existing accounts.
• Prepare and present quarterly business reviews with account performance data.
• Track account activity, opportunities, and communication in the CRM/TMS.
• Stay current on freight market trends, capacity conditions, and fuel/rate fluctuations.
• Collaborate cross-functionally with operations, pricing, carrier sales, and billing to ensure smooth execution.

Skills

Negotiation

Relationship building

Analytical skills

Communication

Education

Bachelor's degree in supply chain / logistics / business

Tools

McLeod (TMS)

Revenova (TMS)

Aljex (TMS)

CRM system

Job description

Blackrock Logistics, Inc. is seeking a driven Commercial Account Manager to grow and manage a book of shipper relationships for our freight brokerage.

You will be the primary contact for assigned accounts—understanding shipping needs, securing capacity, resolving issues in real time, and identifying opportunities to expand volume and lane coverage. This high-visibility role blends relationship management, negotiation, and operational problem-solving in a fast-paced logistics environment.