Strategic Freight Account Growth Leader

NFI; Schaumburg (IL); Sur place; USD 88 166 000 - 144 648 000; Plein temps

Résumé du poste

The Senior Customer Account Manager at NFI in Schaumburg, IL, drives strategic growth and long-term relationships across assigned brokerage customers, aligning service delivery with profitability and NFI’s growth objectives. You will lead account plans, conduct business reviews, and negotiate rates across FTL, LTL, and Intermodal, while partnering with operations, sales, and finance to meet commitments.

This role requires 5+ years in freight brokerage or account management, proficiency with

Qualifications

• Bachelor’s degree preferred.
• 5+ years in freight brokerage, logistics operations, or account management.
• Proficiency in TMS and CRM systems.
• Strong knowledge of DOT regulations, Hours of Service, and claims processes.
• Excellent communication and negotiation skills.
• Ability to manage multiple accounts and translate insights into actions.
• Travel may be required for customer meetings and events.

Responsabilités

• Manage key customer accounts, ensuring alignment between customer expectations and NFI performance.
• Drive revenue and margin growth through opportunity identification and cross-selling of NFI services.
• Deliver high quality customer experience through KPI execution and proactive problem resolution.
• Create and maintain account-specific business plans and track pipeline activity.
• Lead customer business reviews with KPI dashboards and strategic insights.
• Negotiate rates across FTL, LTL, and Intermodal leveraging market data.
• Develop and oversee SOPs for each account to ensure service consistency.
• Partner with operations, sales, and finance to meet commitments and profitability targets.
• Identify risks or gaps and coordinate across departments to maintain performance.
• Support RFPs, pricing requests, and customer onboarding initiatives.
• Monitor market trends and lane pricing to protect margin integrity.
• Share best practices and drive efficiency across the team.
• Model NFI’s culture of accountability and customer-first execution.

Connaissances

Account management

Relationship building

Negotiation

Communication

Data analysis

Problem solving

Formation

Bachelor’s degree preferred

Outils

TMS

CRM systems

HubSpot

MS Office

Description du poste

The Senior Customer Account Manager at NFI in Schaumburg, IL, drives strategic growth and long-term relationships across assigned brokerage customers, aligning service delivery with profitability and NFI’s growth objectives. You will lead account plans, conduct business reviews, and negotiate rates across FTL, LTL, and Intermodal, while partnering with operations, sales, and finance to meet commitments.

This role requires 5+ years in freight brokerage or account management, proficiency with