Strategic Freight Account Manager | Grow Key Accounts

1ST Choice Freight; Chicago (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses / commissions based on perfom/

Medical, Dental, Vision insurance

PTO and Sick leave

Job summary

1st Choice Freight is seeking a hands-on Key Account Manager to own and grow a portfolio of client accounts. You will serve as the primary daily point of contact, coordinating with carrier and sales teams to ensure smooth freight moves from tender to delivery.

The role emphasizes Truckload and Expedited shipments, with potential involvement in Drayage and LTL as you grow. You will build relationships, manage orders end-to-end, and identify opportunities for account expansion.

Qualifications

• Truckload operations experience in freight brokerage, 3PL, or carrier.
• Strong CRM and client communication skills.
• Proven problem-solving and conflict-resolution abilities.
• Excellent organization and time management; proven track record of meeting deadlines.

Responsibilities

• Own the customer relationship as the main daily contact for assigned accounts.
• Build trusted relationships with shippers, receivers, and decision-makers.
• Learn customer lanes and pain points to anticipate needs.
• Grow accounts through new lanes, modes, and services.

Skills

Truckload ops

CRM & client comms

Problem-solving

Organizational skills

Fast-paced environment

Tools

Turvo TMS

Job description

1st Choice Freight is seeking a hands-on Key Account Manager to own and grow a portfolio of client accounts. You will serve as the primary daily point of contact, coordinating with carrier and sales teams to ensure smooth freight moves from tender to delivery.

The role emphasizes Truckload and Expedited shipments, with potential involvement in Drayage and LTL as you grow. You will build relationships, manage orders end-to-end, and identify opportunities for account expansion.