Strategic Fleet Client Partner II

Cox; Atlanta (GA); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Generous vacation policy

Seven paid holidays

Paid wellness days

Paid time off for special leaves

Job summary

Cox is seeking a Client Relationship Manager II to optimize national fleet operations, focusing on growth and retention through data-driven partnership and technology alignment across internal teams.

You will monitor KPIs, analyze data, and lead regular client reviews while serving as the primary contact and escalation point, delivering high-touch service and driving process improvements.

Qualifications

• Bachelor's degree in Communication or Business Administration with 2 years' related experience.
• Strong problem-solving skills to resolve client issues.
• Proven ability to manage complex client relationships and deliver high levels of customer satisfaction.
• Excellent communication with a proactive and transparent approach to client engagement.
• Ability to analyze operational performance and recommend process improvements.

Responsibilities

• Monitor and analyze KPIs, including federal inspection compliance, preventative maintenance, on-road failures, and spend.
• Use fleet management systems to generate insights and deliver actionable reports.
• Lead regular client meetings, share performance metrics, and conduct business reviews aligned with client objectives.
• Serve as the primary point of contact, managing relationships and acting as escalation lead with cross-functional teams.
• Provide proactive updates on operations, service issues, and product enhancements; ensure transparency from issue identification through resolution.
• Deliver high-touch service, resolve issues efficiently, and consistently meet or exceed client expectations.
• Identify gaps, recommend efficiencies, and support development and maintenance of programs, services, and SOPs.
• Monitor SLA performance, customer satisfaction, and audit results; ensure accurate documentation and adherence to procedural controls.
• Lead client and internal calls, coordinate cross-functional efforts, and report key concerns with recommended solutions.
• Follow all corporate policies and procedures.

Skills

Problem-solving

Communication

Client relationship management

Analytical skills

Education

Bachelor's degree in Communication / Business Administration

Tools

Fleet management systems

Job description

Cox is seeking a Client Relationship Manager II to optimize national fleet operations, focusing on growth and retention through data-driven partnership and technology alignment across internal teams.

You will monitor KPIs, analyze data, and lead regular client reviews while serving as the primary contact and escalation point, delivering high-touch service and driving process improvements.