National Accounts Client Relationship Lead

Cox; Atlanta (GA); On-site; USD 67,000 - 101,000; Full time

Benefits offered by this job

Paid holidays

Wellness allowance

Generous vacation policy

Job summary

Cox in Atlanta, GA, seeks a Client Relationship Manager III to optimize commercial fleet operations for national clients. You will drive growth and retention through strategic partnerships, data-informed decisions, and a focus on white-glove service.

You will collaborate with internal teams, lead major client initiatives, and monitor performance to ensure client success and satisfaction across multi-location accounts.

Qualifications

• Bachelor's degree in a related field; equivalent combination of education and experience may be considered.
• 6+ years of experience in client relationship management, account management, fleet operations, or related field.
• 3+ years of experience managing complex client relationships, national accounts, or enterprise-level customers.
• Experience leading cross-functional initiatives and collaborating with multiple internal stakeholders.
• Experience analyzing operational and financial data to identify trends and drive outcomes.
• Fleet management or logistics industry experience preferred.

Responsibilities

• Serve as the primary contact for assigned national clients, ensuring relationships and retention.
• Deliver high-touch, white-glove service with strong operational focus.
• Develop, implement, and maintain client programs and SOPs.
• Collaborate cross-functionally to address client needs and align operations.
• Lead client and cross-functional calls with clear communication and priorities.
• Communicate status updates, service enhancements, and product improvements to clients.
• Coordinate resolution of critical client issues from discovery to remediation.
• Monitor customer satisfaction and identify process gaps and risks.
• Review processes and recommend efficiency improvements.

Skills

Client relationship management

Strategic leadership

Data analysis

CRM platforms

Excel

PowerPoint

Education

Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or related field

Tools

CRM software (Salesforce)

Microsoft Office

Job description

Cox in Atlanta, GA, seeks a Client Relationship Manager III to optimize commercial fleet operations for national clients. You will drive growth and retention through strategic partnerships, data-informed decisions, and a focus on white-glove service.

You will collaborate with internal teams, lead major client initiatives, and monitor performance to ensure client success and satisfaction across multi-location accounts.