Strategic Fire & Life Safety Account Manager

Siemens; Minneapolis (MN); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Job summary

Siemens in Shoreview, MN is seeking a Client Service Manager to oversee service agreements, ensuring financial performance and high customer satisfaction. You will work directly with customers to develop trusted-adviser relationships and propose services and solutions.

Ideal candidates will manage accounts, develop strategies, and coordinate service delivery while maintaining strong organizational and communication skills in a dynamic environment.

Qualifications

• NICET Level 1 certification required.
• Experience in Building Technology industry and Fire Alarm systems.
• Proficiency with Microsoft Office and business software systems.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and customer satisfaction.
• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve customer’s business goals using the service and product portfolio.
• Develop service delivery plans with the customer to define scope of work.
• Identify customer needs and recommend service agreement adds, upgrades, and escalations.
• Participate in master scheduling to deliver service and lead quality assurance for renewals.
• Maintain excellent organizational and interpersonal skills.

Skills

Microsoft Office

Business software

NICET Level 1

Education

High school diploma or GED

Associate degree

Job description

Siemens in Shoreview, MN is seeking a Client Service Manager to oversee service agreements, ensuring financial performance and high customer satisfaction. You will work directly with customers to develop trusted-adviser relationships and propose services and solutions.

Ideal candidates will manage accounts, develop strategies, and coordinate service delivery while maintaining strong organizational and communication skills in a dynamic environment.