Client Service Manager – Security & Fire Life Safety

Siemens; Harrisburg (Dauphin County); On-site; USD 62,000 - 106,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Siemens in Mechanicsburg, PA seeks a Client Service Manager to oversee service agreements, drive profitability, and ensure customer satisfaction across the Harrisburg area. You will split time between on-site client interactions and back-office work, develop account strategies using the full Siemens service and product portfolio, and coordinate service delivery plans.

Preferred candidates have 5+ years in fire, security or building tech, NICET or degrees, and a proven record of trusted-advisor

Qualifications

• High school diploma or state-recognized GED.
• 3+ years of on-the-job experience in the Building Technology industry.
• Experience engineering Fire Alarm systems.
• Experience using Microsoft Office and business software systems.
• Must be 21 years of age with a valid driver's license and fleet-vehicle eligibility.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and customer satisfaction.
• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve the customer’s business goals using Siemens’ service and product portfolio.
• Develop service delivery plans with the customer to define the scope of work.
• Identify customer needs and recommend service agreement adds, upgrades, and escalations.
• Participate in master scheduling to deliver service and lead quality assurance for renewals.
• Maintain excellent organizational and interpersonal skills.

Skills

Account management

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Business software systems

Job description

Position Location: This role supports our Mechanicsburg, PA branch location, which serves customers throughout the greater Harrisburg, PA area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Client Service Manager, you will:

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• 3+ years of on-the-job experience working within:
• The Building Technology industry
• Engineering Fire Alarm systems
• Experience using Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• NICET Level I or II preferred
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the Fire, Security or building technology industry

#VeteranCareers #TransitioningServiceMember #MilitarySpouse

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Curious to see what a Client Service Manager does every day?

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You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.