Strategic Client Services Manager – Building Tech

Siemens; Boston (MA); On-site; USD 74,000 - 126,000; Full time

Job summary

Siemens Cambridge, MA is seeking a Client Service Manager to oversee a portfolio of service agreements, ensuring profitability and customer satisfaction. You will interact directly with customers to build trusted-advisor relationships and recommend services and solutions.

The role emphasizes balancing field visits with back-office tasks, developing strategies across the service portfolio, and coordinating service delivery to drive renewals and growth.

Qualifications

• 3+ years of on-the-job experience in Building Technology industry.
• Engineering HVAC or Building Automation systems.
• Experience using Microsoft Office and business software systems.
• High school diploma or GED.
• Legally authorized to work in the United States without company sponsorship.

Responsibilities

• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio.
• Develop service delivery plans with the customer to provide service agreement scope of work.
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals.
• Maintain excellent organizational and interpersonal skills.

Skills

Building Technology

HVAC

Building Automation

Experience with Microsoft Office

3+ years experience

Education

High school diploma

Associate degree or Bachelor’s degree

Eligible to work in the United States without sponsorship

Tools

Microsoft Office

Business software systems

Job description

Siemens Cambridge, MA is seeking a Client Service Manager to oversee a portfolio of service agreements, ensuring profitability and customer satisfaction. You will interact directly with customers to build trusted-advisor relationships and recommend services and solutions.

The role emphasizes balancing field visits with back-office tasks, developing strategies across the service portfolio, and coordinating service delivery to drive renewals and growth.