Strategic Financial Services Customer Support Specialist II

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service for various financial products in a fast-paced call center.

You will handle inbound calls, build relationships, and learn products and systems while following established procedures. The role emphasizes empathy, accuracy, and effective communication in a dynamic environment.

Qualifications

• 2+ years of customer service experience in phone or in-person settings
• Ability to learn products and systems quickly
• Strong communication and multitasking in a fast-paced environment
• Proficient computer literacy and problem-solving abilities

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products
• Interprets customer needs and delivers solutions
• Navigates multiple computer systems efficiently
• Works independently and with a team to achieve goals
• Follows regulatory and departmental procedures
• Treats customers with respect and responds with empathy

Skills

Communication skills

Customer interaction

Multitasking

Empathy and composure

Problem solving

Learning ability

Computer literacy

Adaptability

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service for various financial products in a fast-paced call center.

You will handle inbound calls, build relationships, and learn products and systems while following established procedures. The role emphasizes empathy, accuracy, and effective communication in a dynamic environment.