Account Service Specialist I — Customer Care in Finance

JPMorganChase; Houston (TX); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care coverage

On-site wellness centers

Retirement savings plan

Descrizione del lavoro

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for financial products. You will handle inbound calls, build relationships, and offer innovative solutions in a fast-paced call center environment.

Within a defined framework, you will perform routine tasks, follow procedures, and escalate non-standard issues to your supervisor while maintaining empathy and professionalism.

Competenze

• Minimum 1 year of experience in phone or in-person customer service.
• Strong communication, multitasking, and problem-solving abilities.
• Ability to adapt to diverse cultural contexts and workplace environments.
• Proficient computer literacy and the ability to learn products and systems quickly.

Mansioni

• Handles a high volume of inbound calls, delivering comprehensive support for financial products.
• Builds strong customer relationships and provides innovative solutions to meet client needs.
• Navigates multiple computer systems efficiently and maintains accuracy in a fast-paced setting.
• Works both independently and with the team to achieve goals and deliver excellent service.
• Follows regulatory and departmental procedures and treats customers with empathy and respect.
• Escalates non-standard issues to supervision as required.

Conoscenze

Communication

Phone support

Multitasking

Empathy

Adaptability

Problem solving

Learning ability

Computer literacy

Formazione

High school diploma or GED

Descrizione del lavoro

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for financial products. You will handle inbound calls, build relationships, and offer innovative solutions in a fast-paced call center environment.

Within a defined framework, you will perform routine tasks, follow procedures, and escalate non-standard issues to your supervisor while maintaining empathy and professionalism.