Account Service Specialist II: Customer Solutions

Next Frontier Capital; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products in a fast-paced call center environment.

You will handle inbound calls, build strong customer relationships, and offer innovative solutions to meet client needs, while following established procedures and escalating non-standard issues to a supervisor.

Qualifications

• 2+ years of experience in phone or face-to-face customer service.
• Ability to multitask with computer systems and work accurately.
• Ability to manage complex customer interactions with empathy and sound judgment.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Customer service experience

Multitasking

Empathy and judgment

Computer literacy

Detail oriented

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products in a fast-paced call center environment.

You will handle inbound calls, build strong customer relationships, and offer innovative solutions to meet client needs, while following established procedures and escalating non-standard issues to a supervisor.