Credit Card Support Specialist I: Customer Experience

Aumni; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build relationships, and offer proactive solutions in a fast-paced call center environment.

You will work within a structured framework, perform routine tasks, and escalate non-standard issues to your supervisor. The role requires strong communication and empathy.

Qualifications

• 1+ year of experience in phone or face-to-face customer interactions.
• Ability to multitask across multiple computer systems.
• Strong communication, listening and decision-making skills.

Responsibilities

• Handle a high volume of inbound calls delivering comprehensive support for financial products.
• Interpret customer needs and provide insightful solutions.
• Navigate multiple computer systems efficiently and accurately.
• Work independently and with the team to achieve goals.
• Follow regulatory and departmental practices and procedures.
• Own each customer interaction with empathy and respect.

Skills

Communication

Active listening

Empathy

Multitasking

Problem solving

Customer service

Adaptability

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build relationships, and offer proactive solutions in a fast-paced call center environment.

You will work within a structured framework, perform routine tasks, and escalate non-standard issues to your supervisor. The role requires strong communication and empathy.