Financial Services Account Support Specialist II

JPMorganChase; Tempe (AZ); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

JPMorganChase is seeking a Specialist II in Account Service to be the first contact for clients, delivering exceptional customer service for various financial products. You will manage inbound calls, build client relationships, and offer innovative solutions in a fast-paced call center environment.

You will navigate multiple systems with ease, maintain empathy and accuracy, and follow established procedures while escalating complex issues to supervisors as needed.

Qualifications

• Excellent communication and active listening skills.
• Ability to handle high call volumes with accuracy and professionalism.
• Ability to interpret customer needs and provide appropriate solutions.

Responsabilités

• Manages a high volume of inbound calls and provides comprehensive support for financial products.
• Uses established procedures to resolve routine inquiries and refer complex issues to supervision.
• Maintains accurate records and adheres to regulatory practices.

Connaissances

Communication

Customer service

Multitasking

Empathy

Problem solving

Adaptability

Learning

Tech literacy

Formation

High school diploma or GED

Outils

CRM software

Description du poste

JPMorganChase is seeking a Specialist II in Account Service to be the first contact for clients, delivering exceptional customer service for various financial products. You will manage inbound calls, build client relationships, and offer innovative solutions in a fast-paced call center environment.

You will navigate multiple systems with ease, maintain empathy and accuracy, and follow established procedures while escalating complex issues to supervisors as needed.