Financial Care Specialist - Inbound Support & Solutions

Next Frontier Capital; Heathrow (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site wellness centers

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. The role focuses on high-volume inbound calls, building strong relationships, and offering innovative solutions in a fast-paced environment.

You will navigate multiple systems, work with a defined framework, and escalate non-standard issues to a supervisor while maintaining empathy and accuracy in every interaction.

Qualifications

• Strong communication and information-gathering abilities with sound decision-making.
• Experience delivering customer service over the phone or in person, multitasking across systems.
• Ability to manage complex customer interactions with empathy and judgment.
• Comfort navigating different cultural contexts and fast-paced environments.

Responsibilities

• Handle a high volume of inbound calls with comprehensive product support.
• Identify customer needs and provide ongoing insights and solutions.
• Navigate multiple computer systems efficiently and accurately.
• Collaborate with teammates to achieve targets and service levels.
• Follow regulatory practices and departmental procedures diligently.
• Own each interaction, responding with empathy and respect.

Skills

Communication

Customer service

Empathy

Multitasking

Education

HS diploma

Tools

CRM systems

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for various financial products. The role focuses on high-volume inbound calls, building strong relationships, and offering innovative solutions in a fast-paced environment.

You will navigate multiple systems, work with a defined framework, and escalate non-standard issues to a supervisor while maintaining empathy and accuracy in every interaction.