Inbound Support Specialist - Financial Services

JPMorgan Chase & Co.; Tempe (AZ); Presencial; USD 36 000 - 42 000; Tempo integral

Resumo da oferta

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exemplary customer service for various financial products. You will handle inbound calls, build relationships, and provide innovative solutions within a fast-paced call center environment.

You will work within a defined framework, performing routine tasks with guidance from supervisors for non-standard issues, ensuring accuracy and customer satisfaction in every interaction.

Qualificações

• Clear communication and active listening in customer interactions.
• 1+ year of phone or in-person customer service experience.
• Ability to navigate multiple computer systems with accuracy.

Responsabilidades

• Handles a high volume of inbound calls delivering support for financial products.
• Builds strong customer relationships and offers solutions to meet needs.
• Adheres to regulatory and departmental procedures and follows up as needed.
• Maintains professionalism, empathy, and respect in every interaction.

Conhecimentos

Communication

Customer service

Multitasking

Empathy

Regulatory compliance

Problem solving

Feedback seeking

Computer literacy

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exemplary customer service for various financial products. You will handle inbound calls, build relationships, and provide innovative solutions within a fast-paced call center environment.

You will work within a defined framework, performing routine tasks with guidance from supervisors for non-standard issues, ensuring accuracy and customer satisfaction in every interaction.